Description of information practices
To make fair insurance decisions, we must gather accurate information. Your insurance application and data you provide on the Site are our primary source of information. In some cases, information about your general reputation, character, mode of living and finances will be gathered through personal interviews with employers, business associates, government units, financial institutions or references you provide. If you make a written request, we'll give you a complete and accurate account of the type of any investigation we have requested. The information contained in a report prepared for us by an outside agency may be kept by the agency and disclosed to others.
We will not release information about you to other persons or organizations without your authorization except in these instances: (1) to our employees, agents or affiliated companies only when necessary in the handling of your insurance; (2) to insurance support organizations established to control insurance crimes or fraud; (3) to organizations not affiliated with us when necessary to complete your insurance transactions; and (4) if we are required to do so by statute, regulation, subpoena or law enforcement authorities.
If we decline an application for coverage or cancel a policy, we'll give the specific reasons for the decision to the Named Insured. If our decision was based on an outside agency's report, we'll provide the agency's name and address.
How to review and correct information collected
If you have questions about information we may have about you, we will release details on the nature of information held in our records. Information contained in a report prepared by a reporting agency will be disclosed only through that agency.
To get this information contact: Sentry Insurance, Office of Consumer Affairs, 1800 North Point Drive, Stevens Point, Wisconsin 54481. We'll then send our inquiry form for you to complete and return to us.
If you feel we have inaccurate information about you, you may ask that it be corrected, amended or deleted. Please send your request in writing with proper identification to the above address. We'll notify you of any action taken, or that we are unable to comply with your request. In that case, you can place a concise statement of what you believe to be correct information in our records. Your statement will be included in any subsequent disclosure of recorded information.
The Site is not intended for children. Sentry does not knowingly or specifically collect personal information from persons under 13 years of age. In the event that Sentry becomes aware that we have collected personal information from a person under 13 years of age, we will delete such information from our database. Sentry does not authorize persons less than 13 years of age to use the Site or Sentry products or services.
Collection of information
Sentry may collect personally identifiable information (such as your name, address, e-mail address, telephone number, Social Security Number, driver's license number and credit card or bank information for online payments or purchases) from users at certain locations on dairylandinsurance.com. Sentry also collects non-personal and anonymous information from users to be used in an aggregate fashion. For example, Sentry may collect system-related information, such as an IP address, browser type and operating system type to be used for system administration purposes, to help diagnose problems with our servers, to monitor traffic patterns, to determine which services are used most frequently and to assess site usage. Sentry may retain information we gather about you indefinitely.
Links to other sites
Dairylandinsurance.com may contain links to other websites. Sentry is not responsible for the privacy policies or practices or the content of websites not owned by Sentry that may link to or may be linked from the Site. We encourage you to review the privacy policies and terms and conditions of such websites so that you understand how those companies collect, use and share your information.
Disclosure of information
Sentry may disclose personally identifiable and aggregate anonymous information (information that is not personally identifiable) to companies and individuals hired to perform functions on our behalf. These companies and individuals may have access to your personal information to perform their functions.
Sentry may also disclose personally identifiable information to regulatory and credit agencies as deemed appropriate by Sentry for the purpose of providing services. For example, Sentry may disclose personally identifiable information to a regulatory or credit agency to obtain credit or motor vehicle report(s).
If one of Sentry's business lines or the entire business, or a substantial portion thereof, is acquired or transferred, whether by merger, consolidation or purchase of a substantial portion of assets, Sentry may disclose and transfer your personally identifiable information to such third party acquiring Sentry. In addition, if Sentry becomes the subject of a bankruptcy or insolvency proceeding, whether voluntary or involuntary, Sentry or its trustee in bankruptcy may sell, assign, license or otherwise transfer such information in a transaction approved by the appropriate court. Sentry may also disclose your personal information to third parties when we believe, in good faith and in our sole discretion, that such disclosure is reasonably necessary to (a) enforce or apply the Terms and Conditions of dairylandinsurance.com; (b) comply with legal or regulatory requirements; (c) protect the rights, property or safety of Sentry, our users or other third parties; or (d) prevent a crime or protect national security.
Sentry may disclose aggregate anonymous information to its clients, business partners, merchants, advertisers, potential advertisers, investors, potential buyers and other third parties if Sentry deems such disclosure, in its sole discretion, to have sound business reasons or justification.
Use of information
Information gathered is used to operate and improve dairylandinsurance.com and Sentry's services, to create a positive user experience, and to deliver information on various products and services we offer. We may also use information we gather to inform you of new products or services available or under consideration, technical issues, customer satisfaction surveys or account updates and related purposes.
If you desire to purchase an insurance policy from dairylandinsurance.com, Sentry may require you to provide your driver's license number and/or Social Security Number for the purposes of verifying your identity in a commercially reasonable manner and setting the premiums associated with purchasing such a policy.
THE SENTRY GROUP OF COMPANIES INCLUDES:
- Sentry Insurance a Mutual Company
- Dairyland County Mutual Insurance Company of Texas
- Dairyland Insurance Company
- Middlesex Insurance Company
- Parker Centennial Assurance Company
- Patriot General Insurance Company
- Peak Property and Casualty Insurance Corp.
- Sentry Life Insurance Company
- Sentry Life Insurance Company of New York
- Sentry Select Insurance Company
- Sentry Casualty Company
- Sentry Lloyds of Texas
- Viking Insurance Company of Wisconsin
- Sentry Equity Services, Inc.
- Parker Services, L.L.C.
- Parker Stevens Agency, L.L.C.
- Parker Stevens Insurance Agency of Massachusetts
- Parker Assurance, Ltd.
For NAIC numbers and state licenses click here.
Unless otherwise specified herein, the term "Sentry" shall apply to the companies listed above.
|Confidentiality Protocols for Victims of Domestic Violence |
(Applies to New York Customers)
|Description of New York Regulation 168 ||No individual shall be discriminated against in obtaining, retaining, or canceling an insurance policy or contract solely based on being a victim of domestic violence. In addition, as long as court-issued protection is in place for non accident and health insurance (example motorcycle, auto, life or annuity insurance) or a reasonable request for accident and health insurance (example dental , long term care or disability insurance) has been made for confidentiality due to domestic violence, the individual’s address and contact information will not be disclosed. |
|New York Domestic Violence Hotline ||1-800-942-6908 |
1-800-942-6908 (Spanish Language)
|Procedures for Handling a Request for address confidentiality due to Domestic Violence ||All Confidential Protections will be implemented within three days. |
- Acceptable notification is either a reasonable request in writing or a protective order for accident and health insurance or a valid order of protection for non accident and health insurance. This can come from either the covered individual, their legal representative, or if a child, the child's parent or guardian.
- Sentry will not disclose the address or telephone number of the individual or any child residing with the individual unless the request for confidentiality has been revoked or express consent has been given by the individual.
- Confidential records include the street address, mailing address, telephone number, e-mail address, social security number, or any other personal identifying information.
Confidential information also includes provider's names, addresses, and telephone number. In addition, the nature of covered services or any other information that may be deemed confidential or may be used to obtain confidential information will be protected.
Finally, confidentiality includes the fact that we received a request or valid order of protection.
- As part of the request, an alternative address, telephone number, or other method of contact will be accepted.
|Who to Contact ||Individual Life 1-800-533-7827 |
Policy Benefits (Life and Disability Claims) 1-800-272-0533
Group Insurance 1-800-648-1122
Standard Consumer Products 1-800-227-0201
Dairyland Cycle 1-800-526-4252
Additional information for Web users
Sentry uses "cookies" for the convenience of our users and to enhance your experience using dairylandinsurance.com. A cookie is a small text file that is recorded either temporarily or persistently on your hard drive by a Web page server and is not used to deliver viruses or other harmful programs to your computer. By relying on cookies, Sentry is able to deliver a more efficient service that is more personalized for each user. Additionally, cookies allow Sentry to monitor traffic patterns, Site usage, and session information, such as items that you add to a shopping cart, which help make dairylandinsurance.com more useful.
Why we require your e-mail address
Your e-mail address serves two purposes. It provides a username for retrieving saved information, along with a password you choose. It is also an avenue of communication for important information regarding your application and policy. You will receive information from us regarding your online transactions. You may also receive marketing communication from us. These e-mail pieces will contain a link to opt-out of marketing communication should you choose.
Sentry uses industry standard encryption technologies when transferring and receiving data exchanged through the Site. We also have security measures in place at our physical facilities to help protect against the loss, misuse or alteration of information that we have collected from you at the Site. Although we have implemented various measures to help protect your information, Sentry does not guarantee the security of any information.
Sentry reserves the right to change the Policy at any time. In particular, Sentry may modify the Policy to reflect changes in the way we collect, use or disclose information or to reflect changes in privacy laws, regulations and/or industry standards. We encourage you to review the Policy when accessing dairylandinsurance.com. Continued use of dairylandinsurance.com following changes indicates your acceptance of the changes.
The Policy shall be governed by the laws of the State of Wisconsin, without regard to conflicts of law principles, and exclusive jurisdiction and venue for any dispute arising out of the Policy shall be the state courts or district federal courts of Wisconsin.
If you have questions regarding the Policy or the use of your information, please contact us at:
Director of Privacy and Corporate Compliance
1800 North Point Drive
Stevens Point, WI 54481